Rewiring the Utility Industry – Re-thinking Customer Experience
Mark Browning takes you on a deep dive in understanding how exceptional CX fuels long-term growth.
Mark Browning understands the DNA of the utility industry. With over 35 years of experience, his insights for energy and utility leaders are invaluable. In this white paper and Executive Briefing, he takes you on an intricate journey to unravel the layers that keep you from achieving CX goals.
An Exclusive rSTAR Executive Briefing
In this exclusive rSTAR Executive Briefing, Mark examines
Four priorities to keep front and center to provide exceptional CX
Keys to successful CX for utilities
A winning strategy to help your organization embrace customer centricity
A recommended model for success
rSTAR’s Advisory Council consists of luminaries from technology leadership. This is your opportunity to learn from their experience and apply it to your CX projects for outstanding success.
Authored by Mark Browning rSTAR Advisor
Mark Browning joined the rSTAR Advisory Council in 2024. Prior to serving as an Advisor, Mark retired from a 35-year career at Exelon. In 2023, Mark was recognized as the Chicago Large Enterprise CIO of the year by Inspire ORBIE Awards for his outstanding leadership, management effectiveness, and business value created through technology innovation as Senior Vice President and Chief Information Office at Exelon.
