--- title: Transforming Customer Lifecycle Services description: Unlock Resilient Digital Transformation Strategies for Your Manufacturing Company --- [![rSTAR Technologies](https://resources.rstartec.com/hs-fs/hubfs/Black-logo%201.png?width=120&height=45&name=Black-logo%201.png "rSTAR Technologies")](https://rstartec.com/) Live Webinar On-Demand Webinar # Transforming Customer Lifecycle Services for a Fortune 500 Manufacturer rSTAR Technologies is pleased to present a customer experience webinar that can help Enterprise Manufacturing companies understand how to seamlessly manage their large service operations by leveraging Customer Lifecycle Services aimed at improving customer experience (CX), retention, loyalty, and ROI.   The webinar features Bryan Schappell, who shares the Emerson story of partnering with rSTAR to successfully transform Customer Lifecycle Services into a customer-centric and profitable division. Featured Speaker ![Bryan Schappell](https://resources.rstartec.com/hubfs/Landing-Page-Resources/webinar-images/Bryan-Schappell-Portrait.png?width=350&height=350&name=Bryan-Schappell-Portrait.png) Bryan Schappell Vice President of eBusiness ### Watch The Recording Now! Webinar starts in: 29d 2h 24m 8s ## Key Takeaways rSTAR deployed a systematic solutions approach that transformed Emerson’s Customer Lifecycle Services and enabled them to: Transform their service department into a revenue-generating area. Accelerate the DSO and generate faster income. Enhance asset management and lifecycle asset management. Empower field technicians with tools and technology to improve service. Improve customer experience, retention, and loyalty. ![what-you-will-learn-from-the-webinar](https://resources.rstartec.com/hs-fs/hubfs/Landing-Page-Resources/webinar-images/what-you-will-learn-from-the-webinar.jpg?width=1536&height=975&name=what-you-will-learn-from-the-webinar.jpg "what-you-will-learn-from-the-webinar") ## What You'll Learn ![Asset 6](https://resources.rstartec.com/hubfs/Asset%206.svg "Asset 6") ### How AI is optimizing knowledge bases and streamlining agent training ![Asset 3](https://resources.rstartec.com/hubfs/Asset%203.svg "Asset 3") ### The latest agent-assist tools that improve real-time customer interactions ![Asset 5](https://resources.rstartec.com/hubfs/Asset%205.svg "Asset 5") ### Key metrics that define success and how AI can enhance them ![Asset 1](https://resources.rstartec.com/hubfs/Asset%201.svg "Asset 1") ### Market trends and challenges in customer service for regulated industries ![Asset 2](https://resources.rstartec.com/hubfs/Asset%202.svg "Asset 2") ### The build vs. buy debate and how to determine the right AI solution for your business ## Meet Our Panelists ![chris moyer](https://resources.rstartec.com/hs-fs/hubfs/Ellipse%209%20(1)%20(1).png?width=200&height=200&name=Ellipse%209%20(1)%20(1).png "chris moyer") ### Chris Moyer Former CTO, Exelon and rSTAR Advisory Council Member Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services. ![chris moyer](https://resources.rstartec.com/hs-fs/hubfs/Ellipse%209%20(1)%20(1).png?width=200&height=200&name=Ellipse%209%20(1)%20(1).png "chris moyer") ### Liz O’Connor Vice President IT – Customer and BGE CIO, Exelon Corp. [Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services.] ![chris moyer](https://resources.rstartec.com/hs-fs/hubfs/Ellipse%209%20(1)%20(1).png?width=200&height=200&name=Ellipse%209%20(1)%20(1).png "chris moyer") ### Mike Menendez Senior Partner, Energy and Utilities, West Monroe Mike Menendez is a Senior Partner at the global business and technology consulting firm, West Monroe. Mike has nearly 30 years of Energy & Utilities industry experience and has held numerous Information Technology senior leadership roles. Prior to his role at West Monroe, Mike has held numerous leadership positions at Exelon including CIO for Baltimore Gas and Electric, IT Vice President of Customer Technology, and IT Vice President of Architecture & Engineering. ## Meet Our Panelists ![chris-mobile (1)](https://resources.rstartec.com/hubfs/chris-mobile%20(1).jpg) Chris Moyer Former CTO, Exelon and rSTAR Advisory Council Member Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation. ![chris-mobile (1)](https://resources.rstartec.com/hubfs/chris-mobile%20(1).jpg) Chris Moyer Former CTO, Exelon and rSTAR Advisory Council Member Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation. ![chris-mobile (1)](https://resources.rstartec.com/hubfs/chris-mobile%20(1).jpg) Chris Moyer Former CTO, Exelon and rSTAR Advisory Council Member Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation. ## Key Takeaways Join moderator Chris Moyer (rSTAR Advisory Council and former CTO of Exelon) and panelists from West Monroe, Exelon, and [company name] for a conversation around improving both agent and customer experience using AI. Hurry! Only Loading... left to register. [ Reserve your spot today and register now ](https://resources.rstartec.com/webinars/transforming-customer-lifecycle-services-for-a-fortune-500-manufacturer/#form) © 2026 rSTAR Technologies. All rights reserved. | [Privacy Statement](https://rstartec.com/privacystatement)