rSTAR Technologies is pleased to present a customer experience webinar that can help Enterprise Manufacturing companies understand how to seamlessly manage their large service operations by leveraging Customer Lifecycle Services aimed at improving customer experience (CX), retention, loyalty, and ROI.
The webinar features Bryan Schappell, who shares the Emerson story of partnering with rSTAR to successfully transform Customer Lifecycle Services into a customer-centric and profitable division.
Featured Speaker
rSTAR deployed a systematic solutions approach that transformed Emerson’s Customer Lifecycle Services and enabled them to:
Transform their service department into a revenue-generating area.
Accelerate the DSO and generate faster income.
Enhance asset management and lifecycle asset management.
Empower field technicians with tools and technology to improve service.
Improve customer experience, retention, and loyalty.
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Former CTO, Exelon and
rSTAR Advisory Council Member
Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services.
Vice President IT – Customer and
BGE CIO, Exelon Corp.
[Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services.]
Senior Partner, Energy and Utilities,
West Monroe
Mike Menendez is a Senior Partner at the global business and technology consulting firm, West Monroe. Mike has nearly 30 years of Energy & Utilities industry experience and has held numerous Information Technology senior leadership roles. Prior to his role at West Monroe, Mike has held numerous leadership positions at Exelon including CIO for Baltimore Gas and Electric, IT Vice President of Customer Technology, and IT Vice President of Architecture & Engineering.
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Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Join moderator Chris Moyer (rSTAR Advisory Council and former CTO of Exelon) and panelists from West Monroe, Exelon, and [company name] for a conversation around improving both agent and customer experience using AI.