Customer engagement is evolving, and AI is leading the way in transforming call center operations. This webinar brings together CIOs, CCOs, and other experts from regulated industries to discuss how AI-powered solutions are enhancing agent training, knowledge management, and real-time customer interactions.
These are the people on the leading edge of innovation in their organizations, embracing change and discovering how AI can transform CX, reduce call hold and wait times, and even improve agent experience.
If you are dedicated to improving customer experience - a Chief Information Officer, Chief Communications Officer, or anyone working in customer experience leadership – this is a must-attend event!
Meet The Panelists
Join moderator Chris Moyer (rSTAR Advisory Council and former CTO of Exelon) and panelists from West Monroe, Exelon, and [company name] for a conversation around improving both agent and customer experience using AI.
How AI is optimizing knowledge bases and streamlining agent training
The latest agent-assist tools that improve real-time customer interactions
Key metrics that define success and how AI can enhance them
Market trends and challenges in customer service for regulated industries
The build vs. buy debate and how to determine the right AI solution for your business
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Former CTO, Exelon and
rSTAR Advisory Council Member
Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services.
Vice President IT – Customer and
BGE CIO, Exelon Corp.
[Chris serves on the rSTAR Advisory Council and has extensive experience with GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation, where he ran all IT operations for common services including HR, Finance, Legal, Network, Data Centers, and Workplace Collaboration services.]
Senior Partner, Energy and Utilities,
West Monroe
Mike Menendez is a Senior Partner at the global business and technology consulting firm, West Monroe. Mike has nearly 30 years of Energy & Utilities industry experience and has held numerous Information Technology senior leadership roles. Prior to his role at West Monroe, Mike has held numerous leadership positions at Exelon including CIO for Baltimore Gas and Electric, IT Vice President of Customer Technology, and IT Vice President of Architecture & Engineering.
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Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Chris Moyer
Former CTO, Exelon and rSTAR Advisory Council Member
Chris is an experienced executive with experience in GenAI, IT ops, and cybersecurity. He most recently served as the Chief Technology Officer for Exelon Corporation.
Join moderator Chris Moyer (rSTAR Advisory Council and former CTO of Exelon) and panelists from West Monroe, Exelon, and [company name] for a conversation around improving both agent and customer experience using AI.