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Self-Service Portal Transforms Asset Management for 35 Million Devices

rSTAR Technologies stands out as a premier System Integrator specializing in assetintensive industries where efficiency and reliability are paramount With a deep understanding of the unique challenges faced by sectors such as manufacturing energy and-1

Industry

Manufacturing

Challenge

Managing over 35 million devices was complex due to scattered data, operational complexity, and limited customer access to real-time records.

Results

The new portal achieved 100% centralized asset intelligence and visibility, and provided consistent maintenance tracking for customers.

Technologies That Powered the Transformation

SAP, MuleSoft, Microsoft Azure, Azure Functions, ReactJS, Python, Azure Logic Apps, Oracle Cloud ERP, JD Edwards

100% Centralized Asset Intelligence

Customers now have a single source of truth for all their devices entered into the system.

 

100% Visibility Into Asset History

With instant access to manuals, parts, and training documentation, customers can manage their assets more efficiently and independently.

 

100% Consistent Maintenance Tracking

The portal provides a consistent, searchable log of maintenance records, solving a common problem for companies managing hundreds of devices.

 

Competitive Differentiation

Few companies offer this level of transparency and access. The client now stands out by delivering a digital experience that adds real, measurable value.

 

A visually striking digital artwork depicting a futuristic retail and utility landscape In the foreground a diverse group of professionals including a woman with a tablet and a man with a laptop are engaged in a collaborative brainstorming session su

Overview

A Fortune 500 global leader in industrial automation, climate technologies, and precision measurement instruments faced significant challenges managing the lifecycle of over 35 million devices due to fragmented data and limited access to documentation. rSTAR was part of the application development of an advanced Asset Lifecycle Management portal that unified data, enabled real-time updates, and empowered customers with centralized, self-service access to critical information—setting a new industry standard for asset visibility and management and giving the manufacturer a competitive advantage.

Business Problem & Stakes

  • Operational Complexity:
    Managing historical data for over 35 million devices created operational complexity.
  • Data Scattered Across Systems:
    Data was scattered across systems, making full asset visibility difficult.
  • Need for Real-Time Records: 
    Customers struggled to access real-time documentation and maintenance records.
  • Customers Lacked Access Historical Data: 
    Backfilling and maintaining historical records were critical for long-term asset tracking.

 

rSTAR Solution

  • Comprehensive Asset Lifecycle Management Portal:
    rSTAR and the client built a unified portal to efficiently manage data for millions of devices.
  • Centralized System Unifies Data:
    The system unifies fragmented data from various sources, making device information centralized and accessible.
  • Empowering Customers Through Self-Service Solutions:
    Customers gain instant, self-service access to documentation and maintenance records.
  • Advanced Tools for Comprehensive Tracking and Reporting:
    The solution includes robust reporting tools for clear, reliable tracking of 10 years’ worth of asset usage and maintenance.

 

Download The Case Study

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